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Faq2019-10-11T09:46:51+00:00

Account

Set up

How do I figure out my correction dose?2019-10-25T10:22:11+00:00

You can’t easily work out your correction ratio if you’re doing both carbs and correction at the same time. So you need to start with a good BG before a meal (ie no correction), and get the carb ratio right first.

To get the correction ratio, do a correction at least 2 hours after eating, and 2 hours before eating again ie no eating or other insulins 2 hours either side.

Think of it like a science experiment – only change one thing at a time!

See our guides Calculating your carbohydrate ratio and Calculating your correction ratio

Does Jade work with sliding scales?2019-10-15T06:14:42+00:00

Yes! On a new install or reinstall, Jade’s onboarding wizard allows you to choose both fixed doses, and fixed doses plus corrections using a sliding scale.

Does the app have insulin-on-board / action insulin tracking?2019-10-15T06:14:19+00:00

Yes. Jade has an insulin on board feature which is calculated using the time the fast-acting insulin was injected, the Active Insulin time and the size of the dose. If BG has been entered, an insulin stacking warning is shown if there is enough insulin on board to cause a low blood sugar if a dose is rounded up. Note: Active Insulin NEVER includes basal insulins.

How do I put zero carbs into a log if I skip a meal?2019-10-15T06:13:00+00:00

When you add a log, enter 0 for carbs and carbs will be cleared

How does the exercise logging work? Should I log at the start of exercise or the end?2019-10-15T06:12:11+00:00

Log it at the start – this way it will look at active insulin with your exercise to look for impact. Also, if you stop early, in your next dose log you can just hit [Stop] next to exercise.

Where can I see the reports?2019-10-15T06:11:50+00:00

Reports are found by touching the Log Summary area – this is the area on the Dashboard that contains the Estimate BG, Active Insulin, A1C and Ideal Range

Troubleshooting

Why is my predicted Blood Sugar just going up and up?2019-10-15T06:11:29+00:00

Reasons for a BG rise include:
Settings\Insulin\Advanced\Dawn Effect is enabled but you didn’t set a time period when Dawn Effect returns to zero
You have Settings\Insulin\Advanced\Log basal insulins manually but you didn’t log a basal insulin, or you entered an incorrect counter-balancing basal rate

Predictions don’t change even with huge basal doses!2019-10-15T06:11:06+00:00

If basal modelling is turned off, then no amount of basal entries will affect the predictions. Please read the manual for how to setup this advanced mode (basal modeling mode).
Note: We DO NOT recommend this mode until you have been using Jade for 2 weeks.

The app didn’t give me any calculation suggestion2019-10-15T06:17:18+00:00

Check that the calculator is switched on under Settings\Dosing\Enable Insulin Calculator. If the calculator is already enabled and you’re still having the same issue, please send us a screenshot of your dosing screen.

Apple Health and Apps

What is Apple Health?2019-10-15T06:09:24+00:00

Apple Health allows iOS Apps to share health data, including food and nutrition, insulin, blood sugars and exercise.

Food apps allow Jade to dose from hyper-accurate food data, without double-entry.

If Apple Health is enabled and you use a food App, carbs, protein, fat and fiber will be tallied over the last 15 minutes (if there is more than one entry) and defaulted automatically every time you open the Add Log screen. Also, when you manually add food data to Jade, it automatically places it into Health.

Blood sugars from Apps such as Dexcom, Spike, MiaoMiao and LinkBluCon allow Jade to both dose from and predict with the latest blood sugar readings, without double-entry.

Exercise data from Apps such as Nike, Strava, allow Jade to predict with accurate exercise data, without double-entry.

How do I get Jade to work with Apple Health?2019-10-15T06:09:01+00:00

Normally this step is done when you install Jade. To fix it afterwards, first open the Apple Health App. Go to Data Sources, and choose Jade. Set all data types to Allow. Check that Jade is enabled for Apple Health, under Settings\Health, Dexcom, NightScout\Health. Next, you need to ensure you actually have data in Health. So in the Health App, browse to the data type you are expecting to see in Jade, e.g. carbs or blood glucose. Check that there are values within the last 4 hours.

Is there a way to transfer the data from MySugr Logbook, OneDrop or Glooko to Jade?2019-10-15T06:08:48+00:00

You can easily export it from the mySugr/OneDrop/Glooko app and then import it into Jade under Settings\Data\Legacy applications. Jade supports over 60 import formats.

How to coordinate Jade with Lose It!/FatSecret/My Fitness Pal/Any food app?2019-10-15T06:08:31+00:00

Jade can read Lose It food data, as well as nutrition data from any food app. The food app needs to log data to Apple Health from where Jade will read it automatically without double-entry.

How does the integration with food apps work?2019-10-15T06:08:12+00:00

First of all, the food app puts data into Apple Health. Then, Jade reads the data from Health, including carbs, protein, fat and fiber. When you press [+ Add], Jade adds the recent Health data to the logger, and a dose is calculated automatically.

Dexcom, Freestyle Libre and other devices

How do I configure Dexcom G6, G5, G4 Share/Platinum?2019-10-15T06:07:36+00:00

Dexcom is configured in our JadeDiabetes.com website — just choose Logs from the main menu then click Live Dexcom. Once you’ve entered your Dexcom username and password, you can Start and Stop the Dexcom integration. You need at least 1 follower, even if it is just a secondary email account that you have set up for yourself. Without this, Dexcom’s systems won’t bother pushing your data across to the ‘Share’ services which is where Jade gets it from.

Need help troubleshooting Dexcom2019-10-15T06:07:02+00:00

Please try the following:

  • The login details will be the same as you use on Dexcom’s website
  • Note: Dexcom Share is limited to 5 followers. If you have 5 followers, please remove one. Once in Jade, can use Jade’s share to unlimited followers – and not just blood sugars!
  • Open Dexcom app on mobile device. If not installed, download from Apple App Store.
  • Log in to Dexcom App (or create account and log in)
  • Hold iPhone/iPad in Portrait mode, and click on “Share” in upper right corner.
  • Be sure Sharing status is turned on. If you are already sharing, but there are issues with Jade, try adding a second follower. The second follower can be yourself, using a different email account.

 

Can I use NightScout with Jade?2019-10-15T06:01:47+00:00

Yes, login to Jade Diabetes.com to configure your NightScout site, and Jade will use all the data it finds.

Can I use Dexcom during the free trial?2019-10-15T06:01:29+00:00

Yes, it can be used during the free trial for 7 days.

I activated Live Dexcom and I do see CGM graph but it doesn’t go back any farther in time then 24 hours. Is that how it should work?2019-10-15T06:01:06+00:00

Yes, that is correct – it gets data from 24 hours prior to the time of connection onwards.

How do I enable Dexcom alert in case my Dexcom speaker does not work?2019-10-15T06:00:50+00:00

Go to Jade App \ Settings \ Alerts and Reminders \ CGM Alarm.

How do I use my Freestyle Libre with Jade?2019-10-15T06:00:29+00:00

Unfortunately the FreeStyle Libre was never designed as a ‘live data feed’ device like the Dexcom. However, you can make the Libre work like Dexcom:

  • iPhone – you can use MiaoMiao or LinkBluCon devices to put data into Apple Health, from where Jade can get it without requiring internet connectivity
  • Android – you can use the Glimp App as a Libre scanner replacement, push data to a personal NightScout site, which Jade can read every 5 minutes and then push back down to the app.
Can I use Freestyle Navigator II (or any connected glucometer) with Jade?2019-10-15T06:00:07+00:00

If Freestyle Navigator 2 puts BG data into Health on the iPhone then Jade can pick up the blood sugars from Health.

How do I set up Spike with Jade?2019-10-15T05:59:27+00:00

To get Spike to work with Jade, set Spike to write blood sugars and other data to Apple Health. Jade can then read them from Apple Health.

Free Trial

I’m using the free plan. How can I change the blood glucose targets?2019-10-15T05:56:03+00:00

In the free plan, you can increase or decrease the blood glucose target value, but you cannot add more blood glucose targets or adjust their time.